Customer service stories

 Reminds me of an unpaid phone bill a long time ago when I was cross country courting and a phone at my new address was not being installed when promised. I was working long hours and couldn’t wait past their 2 hr window.  I came home to a hanger on my door saying I was not home when they got there and would have to reschedule, many times. When they dunned me about a substantial phone bill I asked for a payment window then went after hours and put a hanger on their door saying I tried to pay bill #### but they weren’t open. After several iterations, someone called and asked if I was having trouble getting a new phone installed?  Yep, I  said.  Install my new phone as agreed and you will get paid.  Surprisingly the next installer was on the minute.

On Those CSI Questionaires

Jonathan Korman

1 hr · 

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Retweeted John Paczkowski (@JohnPaczkowski):

Some good @ceodonovan here: Nobody Knows What Five Star Ratings Mean. That’s Bad For Gig Workers https://t.co/VV3kiWnwa1https://t.co/vPtpQkJX1C

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Suzy Thompson Fuck. I hate systems that are designed to force you to be dishonest. In my mind, 5 stars is exceptional and I want to reserve it for only the best experiences. But this is saying that I have to give five stars unless I want to penalize the worker, and there's actually no system to support (or perceived value in) giving high praise. Good to know, but feels like shit. -_-

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Carlin Black I used to make a good living teaching a FUBAR UI where the CSI rating was Very Satisfied=10, Satisfied=5, Good =3 and downhill from there.

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Carlin Black If a service provider ever asks for a good survey rating, the only acceptable answers for the individual provider if hesh did a decent job is the highest possible rating. For most systems anything less has serious consequences. You are not being asked your opinion on anything, you are being asked to compensate a service worker. http://customersatisfactionmanagementassoc.com/

Customer Satisfaction Management Associates. - Home

CUSTOMERSATISFACTIONMANAGEMENTASSOC.COM

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Carlin Black You can register your opinion of the institution as you wish on the survey introduction, but when you get to the "Thinking about the person who handled your problem" chances are that pay is directly related to your rating. If they were at least competent just hold your nose and pick the highest rating on all questions. Many times their job hangs on a string of 10s or 5s in a five star rating system.

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